Terms & Conditions

Terms & Conditions for this website.

These Terms and Conditions are applicable every time you access our website and/or order goods from our website. Please note that these Terms and Conditions also incorporate the following sections which we advise that you read:

Before proceeding with an order you will be required to show that you have read and understood the following Terms and Conditions. We recommend that you print a copy of these Terms and Conditions for your future reference.

1. Ownership
1.1 All rights reserved. This site is owned and operated by Prego (Shrewsbury) Ltd. Our office is at 5 The Square, Shrewsbury SY1 1LA. Any unauthorised use, copying or modification is prohibited.

2. Ordering goods
2.1 All orders placed through our website will be subject to our acceptance of the order.

2.2 When you submit an order to us on our website you will receive a ‘bounce back’ confirmatory email of this order saying that we are processing your order and giving you estimated timescales for delivery. You should check this email for accuracy and let us know immediately if there are any errors. This email does not constitute acceptance of the order by us. Your order will be accepted by us (and a contract will then be formed between us) when we dispatch the goods to you. Title to the goods will pass to you on delivery.

2.3 Should you wish to cancel your order or return and goods, please go to the returns section procedure. (8)  

3. Processing your orders and payment 
3.1 Whilst it is our intention to keep our website up to date and error free, product description and pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to accepting your order with the correct details. You may then either cancel your order or re-confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled.

3.2 All prices shown on our website are inclusive of VAT. Delivery charges are clearly highlighted throughout the site. For further information on delivery charged see the Delivery section (4).
4. Delivery
4.1 Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our delivery services and we may not be able to arrange delivery of some items to such addresses. You will be notified of this when you place your order.

4.2 Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. This also applies to products sent direct from our manufacturers. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.

4.3 All items are subject to availability

4.4 When we deliver your items to you, you may be asked to sign for the goods to acknowledge that you have received them

4.5 If an item is faulty please contact us and we will arrange appropriate remedy.   

4.6 All prices displayed are in pounds and sterling and inclusive of VAT at the current rate. A link to a currency converter is available on the website. Please note that these are approximate price conversions which are subject to currency price fluctuation. We will update the currencies on a regular basis but they may not always reflect the daily exchange rate. If the purchase is made by a customer living outside the EU, the goods will be sold excluding UK VAT. Local import taxes may be applied to deliveries outside the UK, which will be your responsibility. The customs office may hold your goods if the local import taxes are not paid.

4.7 All orders are shipped via Royal Mail or DHL, goods will be insured, and shipping times depend on the type of delivery requested: Standard, Express or International delivery. Goods will be insured during the time they are in transit up until it is delivered to you.

4.8 We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Prego (Shrewsbury) Ltd.

4.9 Our Standard Delivery takes up to 7 working days. UK standard delivery Via Royal Mail will deliver Monday to Saturday between the hours of 9.00am and 5.00pm.

4.10 Please note that any orders placed over the bank holiday period will not be dispatched until Tuesday. The times indicated consider only working days (Monday-Friday) and delays may be incurred during public holiday.

Standard Shipping Charges (GBP)

UK Free Delivery after spending £79 (Up to 7 working days)
UK Standard (up to 7 working days)   : £8.99
UK Express (up to 3 working days)     : £8.99
Overseas- EU                                      : £25
Overseas- non EU                               : £35
All sale purchases will incur a delivery charge as per above

4.12 Please also note; in the interests of credit card fraud detection and prevention, it is our company policy to undertake several checks to ensure the validity of any transaction before goods are dispatched to all out customers.
Items must be returned within 14 days of when you received them.

5. Privacy Policy
Please make sure that you have read and understood our privacy policy which explains how we safeguard any data which you provide us with in order for us to fulfil your online order. (See section 9)

6. General
6.1 The use of our site and any contracts formed are governed by English law. Overseas orders will not be accepted.

6.2 All products are sold on the basis that they are for personal, domestic use only.

6.3 We shall not be responsible to you whether in contract, tort (including negligence) or otherwise for incidental, special, indirect or consequential loss or damage, any loss of profit (direct or indirect), loss of sales, loss of goodwill or reputation, loss of business, third party claims, pure economic loss arising out of or in connection of the performance or non-performance of our obligations under these terms and conditions including such damage as may be reasonably foreseeable at the date you order the goods.

6.4 Nothing in these terms and conditions shall exclude or restrict our liability for death or personal injury caused by our negligence.
6.5 Our liability for any claim for loss or damage shall be limited to the sum paid by you for the goods.
6.6 A person who is not a party to these terms and conditions shall have no right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.
6.7 If any provision of these terms and conditions is found to be invalid or unenforceable by a court the invalidity or unenforceability of such a provision shall not affect the other provisions of these terms and conditions.
6.8 We may assign or transfer any of our rights or sub contract any of our obligations under these terms and conditions to any third party.

6.9 You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with our specific permission in writing.
6.10 We reserve the right to change these terms and conditions from time to time and any such changes will be communicated on our website.
6.11 There may occasionally be links on our website to third party websites which we believe may be of interest to you. We do not have any control over the content of these websites nor can we be liable in respect of anything contained on the websites.
6.12 These terms and conditions govern the entire trading relationship between you and ourselves and will remain in force for the duration of our trading relationship.
6.13 All intellectual property rights (including use of trade marks) shall be solely owned by us. You are permitted only to use material on this website as expressly authorised by us or our licensors.
6.14 Any unauthorised use of material on this site is strictly prohibited.
6.15 We will use reasonable endeavours to verify the accuracy of any product or pricing information which we place on the site but we make no warranties (whether express or implied) in relation to the accuracy of such information.
6.16 We may close your account or terminate our trading relationship by giving you notice of at least seven (7) days. This does not affect your obligation to repay any amounts you owe to us.
6.17 These terms and conditions supersede all previous terms and conditions, representations, undertakings and agreements.

7. Copyright
7.1 We are the operators of this website, and the contents of it are either our property (or that of our affiliated companies) or are used under licence from our suppliers. We are the owners of the compilation of information in this website.   

7.2 Our rights, and those of our affiliates and suppliers, are protected by UK, European, and international intellectual property laws, including those for the protection of copyrights, trademarks, and database rights. Misuse of this website may incur civil liability or attract criminal sanctions.
7.3 We grant you limited, non-exclusive and revocable licence to access our website for the purposes of browsing our (or our affiliates) product offer(s), ordering goods or services from us (or our affiliates), or obtaining contact information for us (or our affiliates)
7.4 Your licence to access our website does not extend to any commercial use of our website whatsoever which is for the benefit of any commercial entity other than us (or our affiliates)
7.5 You are expressly not permitted to download any part of our site (other than by reason of automatic page caching), to amend or modify it or any part of it, to reproduce or copy, sell (including and resale), or otherwise exploit our website (or any part of it) for any purpose other than as set out above, nor are you permitted to frame our website or to link to any element of it other than the homepage.
7.6 You are permitted to link to our homepage, provided that the link is not misleading, false, derogatory, or otherwise prejudicial to our (or our affiliates) suppliers interests, but you are expressly not permitted to use any of our logos or graphics either as or in connection with such a link.

8.1 Pregoshoes.co.uk is confident that you will be happy with your purchase(s). However in the event that you’re not completely satisfied with your order we will be happy to offer you a refund or exchange. In order to do so the item(s) must be new, unworn condition with all packaging and garment tags still attached.
8.2 We cannot accept any used items and any such items will be returned to the purchaser.

8.3 Please note that if you wish to return goods under our approval guarantee, you have 14 days from the day the goods were signed for to return them to us. To return unsuitable item(s) you must contact us within 7 days of receiving the item(s). The information we require is ‘name’, ‘order ID’.

8.4 Items should be returned to the following address;
5 The Square
We will not be responsible for any charges incurred in returning goods.

8.5 Unsuitable items will only be refunded/exchanged when returned within 14 days of receipt. The date of receipt will be deemed as the date the goods were signed for. Returns received after 14 days of receipt will only be accepted at the discretion of Prego (Shrewsbury) Ltd. All correctly returned items will only be credited to the account from which the original purchase was made. We are unable to refund any shipping charges incurred. We advise all customers to check items thoroughly on receipt of goods, prior to removing and disposing of labels and original packaging. If you have and queries or would like to discuss the returns procedure with a member of our team please do not hesitate to contact us on the following details;
Tel: +44 (0)1743 352968 or by email: pregoshrewsbury@outlook.com
9. Privacy Policy
This Privacy Policy governs the manner in which Pregoshoes.co.uk collects, uses, maintains and discloses information collected from users (each, a "User") of the www.pregoshoes.co.uk website ("Site"). This privacy policy applies to the Site and all products and services offered by Pregoshoes.co.uk.
9.1 Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and credit card information. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
9.2 Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service provider’s utilized and other similar information.
9.3 Web browser cookies
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
9.4 How we use collected information
Pregoshoes.co.uk may collect and use Users personal information for the following purposes:
- To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
9.5 How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
9.6 Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
9.7 Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
9.8 Changes to this privacy policy
Pregoshoes.co.uk has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
9.9 Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
9.10 Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
5 The Square
+44 (0)1743 363603